A thriving hospital must welcome the opinions of its patients and their families in order to develop programs and practices that meet the needs of the community it serves. Beth Israel Deaconess Hospital-Milton's patient-centered philosophy of care recognizes the importance of the patient's perspective. Through our Patient and Family Advisory Council, we hope to provide an ongoing forum to involve our community in shaping our hospital services.
What is PFAC?
The Patient and Family Advisory Council (PFAC) will provide a voice to past patients of BID-Milton or their family members. PFAC serves as a resource to hospital administration and staff. It promotes strong channels for communication and positive relationships between patients, their families and the hospital. Former patients or family members comprise the majority of the PFAC membership. A steering committee of hospital staff and co-chairs facilitate the Council's recruitment initiatives.
The BID-Milton PFAC was first established in October 2010. Since then, the hospital has received valuable recommendations on topics related to communication with patients and their families and other quality of care issues. BID-Milton has developed its PFAC in concert with the Massachusetts Department of Public Health and the Massachusetts Coalition for Prevention of Medical Errors, to ensure our high standards of comprehensive, compassionate care are met for every patient at every turn.
What Does PFAC Do?
Through regular meetings, PFAC advises the hospital on a wide variety of topics, including new clinical programs, quality improvement initiatives, patient education, safety, or countless other topics. Members of PFAC also provide ongoing feedback to aid in establishing organizational priorities, identifying patient service issues, and much more.
How Do I Get Involved?
BID-Milton welcomes interested people who share our commitment to excellence in healthcare quality to join this influential Council. An ideal PFAC member is also one who is a good listener and can share insightful feedback on a wide range of healthcare topics.
For More Information
If you or someone you know would like to learn more about joining Beth Israel Deaconess Hospital-Milton's PFAC, please contact:
Maureen Burns-Johnson, RN, BSN
Director of Patient Experience