Beth Israel Deaconess Hospital- Milton was honored recently at a national patient experience conference for the close, collaborative relationship the hospital has with physicians on its medical staff.
BID-Milton was presented with the Pinnacle of Excellence Award for Physician Engagement at the Press Ganey National Client and Executive Leadership Conference in Orlando, FL. BID-Milton was one of only three hospitals in the nation to receive the prestigious award.
The hospital was honored for achievement in its overall physician engagement score based on Press Ganey physician engagement and safety surveys conducted with the medical staff in 2016 and 2017. Physician engagement is a broad measure of physician satisfaction and helps measure how well the medical staff and hospital work together and share a common mission and goals.
Questions on the physician survey that are used to determine engagement include: “I am proud to tell people I work for the organization,” “I would recommend the organization to family and friends who need care,” and “I would recommend this organization as a great place to work.”
BID-Milton’s overall physician engagement score improved from 2016 to 2017. The hospital also scored in the top seven percent nationally in physician overall alignment out of 1,200 healthcare organizations and 63,000 physicians surveyed.
“This is a huge accomplishment and the result of a lot of hard work and sustained commitment on the part of many individuals,” said Ashley Yeats, MD, chief medical officer and vice president of clinical integration and healthcare quality for BID-Milton. “Physician engagement is an important contributor to quality of patient care. We are fortunate to have a medical staff that is committed to working with the hospital’s staff to provide the best care possible. The close working relationships the hospital’s employees have with the physicians and having the doctors feel like equal partners and invested in the hospital’s future is vital to BID-Milton’s continued success.”
The award was presented last month to Dr. Yeats and BID-Milton at the Press Ganey Conference in Orlando, where healthcare professionals from across the country gathered to learn about best practices to advance safety, quality, high reliability and engagement in a patient-centered culture. BID-Milton staff attending the conference included Vanessa Martin, RN, Emergency Department; Emily Smith, RN, 2East; Amy Morrison, project manager; and Cheryl Freed-Loew, director of learning and development.
Press Ganey is the country’s leading healthcare patient experience survey vendor, providing services to over 26,000 healthcare organizations nationally. BID-Milton uses Press Ganey for patient experience surveying of discharged inpatients, as well as Emergency Department, ambulatory care and Center for Specialty Care patients.